Byagarutsweho mu nama nyafurika yabereye mu Rwanda yahuje abahagarariye ibigo bifasha ibindi mu kunoza imitangire inoze ya serivisi ikishimirwa n'abakiliya Customer Experience mu bihugu bitandukanye bya Afurika izwi nka The Africa Customer Experience Leaders Forum 2025.
Yahurije hamwe abarenga 100 bahagarariye ibihugu 21 bya Afurika yateguwe na CX Touchpoints Rwanda Ltd.
Muri iyo nama yamaze iminsi ibiri, hagaragajwe ko gutanga serivisi nziza ari izingiro ryo kugera ku iterambere ndetse u Rwanda rugaragazwa nk'urugero rwiza rwo gutanga serivisi inoze, iterambere ryo guhanga udushya, gushyira mu bikorwa ingamba zo kunoza serivisi haba mu bikorwa by'ubucuruzi ndetse na Guverinoma.
Umuyobozi wa CX Touchpoints Rwanda, Nyinawumuntu Jeannette, yagaragaje ko Afurika ikwiye gushyira imbaraga muri gahunda zo kunoza serivisi zitangwa no mu rugendo rw'iterambere rirambye.
Ku munsi wa mbere w'Inama ya Africa CX Leaders Forum 2025 hibanzwe cyane ku gushaka ibisubizo bigendanye n'isoko rya Afurika, hashyirwa imbere uburyo bushya bwo gushyiraho imiterere ya Customer Experience ikwiriye ibihugu byo ku mugabane.
Ikindi cyasuzumwe ni uburyo bwo kubaka gahunda zinoze zigamije guha ishingiro ijambo ry'abakiliya mu bibakorerwa (Voice of the Customer (VoC), zifasha ibigo gusobanukirwa neza no gusubiza mu buryo buboneye ibitekerezo n'ibyifuzo by'ababagana.
Abitabiriye banagaragaje ko guverinoma zifite uruhare rukomeye mu gushyiraho uburyo bwiza bworohereza serivisi nziza abaturage, hifashishijwe urugero rw'u Rwanda, rukwiye kwigirwaho amasomo yimbitse ku buryo politiki na gahunda z'imiyoborere zishobora kuzamura uburambe bw'abaturage mu mitangire ya serivisi.
Hanabaye kandi ibiganiro bishingiye ku bushakashatsi ku myitwarire y'umuguzi muri Afurika, aho hatanzwe inama zifatika zigamije kongera icyizere n'ubudahemuka bw'abakiliya mu bigo by'ubucuruzi n'imiryango.
Dominic Wilhelm yagararagarije abitabiriye iyo nama kandi uburyo bwo gushyira imbaraga mu gukoresha ikoranabuhanga rya AI kuko rishobora gufasha ibigo byo muri Afurika guhora ku isonga mu mitangire ya serivisi nziza.
Impuguke Joan Ntabadde Kyeyune we yasabye abayobozi b'ibigo bishinzwe guteza imbere kwakira neza abakiliya mu bihugu bitandukanye kugira uruhare mu guhindura umuco wo kwakira ababagana cyangwa abakiliya mu bigo mu rwego rwo kongera ubudahemuka no kugirirwa icyizere.
Ku rundi ruhande, Dr. Lucy Kiruthu yasobanuriye abitabiriye uburyo bwo guhuza ingengo y'imari n'imishinga ifite ingaruka nziza ku bakiliya cyangwa abaturage.
Nyuma y'ibiganiro abo bayobozi banagize umwanya wo gusura urwibutso rwa Jenoside rwa Kigali ruherereye ku Gisozi bunamira abarushyinguwemo, asobanurirwa amateka yagejeje u Rwanda kuri Jenoside yakorewe Abatutsi, uburyo yahagaritswe ndetse n'urugendo rwo kongera kwiyubaka.
